Samsung semiconductors

Samsung semiconductors Introduction Samsung Semiconductors is a leader in semiconductor electronics worldwide. Samsung Semiconductors is a leader in electronic components like DRAM and SRAM memory chips, flash memory components, thin-film transistor liquid crystal display (TFT-LCD) panels and screens, and system LSI products (digital technologies for home and mobile applications). These components are used in a wide range of applications, including computers, consumer electronics, and industrial equipment. Samsung semiconductors is part of Samsung Group, a Korea based international conglomerate. Samsung Group is an international conglomerate corporation headquartered in Seoul, South Korea. Samsung is involved in a wide range of businesses, from consumer electronics to petrochemicals, from advertising to life insurance. Business is divided into various industry groups including electronics industries, machinery heavy industries, chemical industries, financial services and other affiliated companies. Quality plays a very important role in a business like semiconductors, where, even a minor quality issue could potentially cause a lot of damage to reputation and the products that use this product. This study focuses on the Quality management program at Samsung, its certifications, its policy etc. The study also investigates the quality management system at Samsung through an audit. Company Background (http://www.samsung.com/global/business/semiconductor/aboutus/AboutUs_Profile.html) Founded in 1974, Samsungs Semiconductor Business started with the acquisition of Hankook Semiconductor. Initially the operations started as developing and mass producing ICs and peripherals for consumer electronics like LED watches, televisions, audio players and microwave ovens. In 1983, Samsungs evolved into a leading semiconductor manufacturer with the successful development of the 64Kb DRAM. Subsequently Samsung opened the Giheung Semiconductor Complex, its first memory fabrication facility in 1984. Since then, Samsung has been consolidating its position in the semiconductor segment. Samsung has been the market leader in Memory since 1993, and in NAND Flash since 2003. In 2001, the company expanded its System LSI Division and the opened its SoC Research Lab and signalled its long term commitment to logic and analog chip development. Samsung defines its vision as Creating the Future: There is no waiting for the future it must be created. Accomplishments must be recognized, but we must quickly move on to new frontiers in developing even better and more innovative products and technologies. We must be nomads in the sense that we are never satisfied with past successes and accomplishments, but are continuously searching for new areas to explore and develop The business is divided into three major divisions: Memory: The Memory division designs and manufactures integrated circuits for storing digital information. Since the time it developed worlds first 64 GB NAND chip in 1992, Samsung Electronics has maintained its leading position in NAND flash memory. Samsung was the first company to apply 40nm-class process technology in mass producing DRAM. It has also diversified into fast growing segments like mobile devices and game consoles, with its proprietary OneDRAMà ¢Ã¢â‚¬Å¾Ã‚ ¢, OneNANDà ¢Ã¢â‚¬Å¾Ã‚ ¢ and Flex-OneNANDà ¢Ã¢â‚¬Å¾Ã‚ ¢, and distinctive MCP (multi-chip package) solutions. Samsung also pioneered the development of Solid State Drives (SSDs), when it introduced its first 32GB SSD (PATA) in March 2006, followed by a 64GB SSD in June 2007, 128GB SATA II SSD in July 2008 and 256GB MLC-based SSD began in November, 2008. System LSI: The System LSI division designs and manufactures application specific devices, micro components, logic ICs, analog ICs and image sensors. The division caters to 3 major market areas mobile solutions, home media solutions, and ASIC foundry services. Intends to focus on five strategic products areas DDI, CIS, mobile application processor, chip card IC and media player IC. Storage: The Storage division designs and manufactures hard drives. These devices are used in notebook PCs, desktop PCs and consumer electronics. The smaller sized hard disk drives like the 1.8 drive are used in personal media players, cell phones, PDAs, navigators, MP3s and other mobile applications. Also has a line up of high capacity external hard disk drives. The Semiconductor Business has 15 production facilities around the world. It has fabs in Giheung and Hwaseong, Korea (near Seoul), and in Austin, Texas, while the IC assembly plants are in Onyang, Korea and Suzhou, China. Also operates 10 hard-drive manufacturing facilities in Gumi, Korea, which boasts of highest quality production, with automation that enables it to rapidly adapt to future technologies. RD and Patents: Samsung focus on RD is emphasised by the fact that, of the companys 33,500 employees based in Korea, over 30% have work duties dedicated to research and development. The company also has research centers in San Jose (California), Suzhou (China), Yokohama (Japan), Bangalore (India), and Tel Aviv (Israel). The company has invested US$6.3 bn in RD in 2008 which is around 9.5% of its annual sales. Samsung Electronics has registered 3,515 US patents in 2008, a 29.0% increase over 2007. Quality Management Quality is defined as a measure of the level of excellence or standard of a product or service. Quality management is defined as ongoing effort to provide services that meet or exceed customer expectations through a structured, systematic process for creating organizational participation in planning and implementing quality improvements. (gapproject.org, 2009) (http://www.qaproject.org/methods/resglossary.html) Quality management has three main components: quality control, quality assurance and quality improvement. It is focused not only on product quality, but also the means to achieve it and therefore uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control: Quality control is defined as a process employed to ensure a certain level of quality in a product or service. This might include any actions that a business might feel necessary to provide to ensure control and verification of certain characteristics of a product or service. The aim of quality control is to ensure that the products, services, or processes provided meet specific requirements and are dependable, satisfactory, and correct. The task assigned to a quality control team in an organization is to identify products or services that do not meet a specific standard of quality and act accordingly. Quality control sometimes is used not only for products, services, and processes, but also for people. These are specially used in service oriented industries. Sometimes quality control is mistaken for quality assurance. The difference is that while Quality control is concerned with the product, Quality assurance is process-oriented. (http://www.wisegeek.com/what-is-qu ality-control.htm) Quality Assurance: Quality assurance (QA) is the process which involves the testing of products or services to make sure that they meet or exceed quality expectations. It refers to a series of tasks that involve systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are consistently met. It generally involves guidelines on the quality of raw materials, assemblies, products and components; services related to production; and management, production and inspection processes. Quality Improvement: Quality improvement is defined by ISO as a part of quality management focused on increasing the ability to fulfil quality requirements. The International Standards Organization is a certifying authority on quality management. The family of ISO 9000 standards represents an international consensus on good quality management practices, consisting of standards and guidelines relating to quality management systems and related supporting standards. The ISO 9000:2000 and ISO 9000:2008 series are based on eight quality management principles. These include Customer focus, Leadership, Involvement of people, Process approach, System approach to management, continual improvement, Factual approach to decision making and Mutually beneficial supplier relationships. (http://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp.htm) Quality at Samsung (http://www.samsung.com/global/business/semiconductor/support/qualitymanagement/support_QualityDocumentSystem_Audit.html) Samsung electronics defines its Quality Policy as It is our Quality Policy that we deliver on the basis of an effective quality system the best products and services that exceed our customers requirements and expectations. Samsung Electronics has been the leader in the industry in quality standards since 1993, when the company first received top-level (ISO9001) certification of its plants in Korea. Over the years all domestic and overseas semiconductor sites of Samsung are ISO 9000 certified. The System LSI business unit also acquired the QS 9000 in 1999. Samsung certification milestones include: 1993: ISO9001 for semiconductor plants in Korea 1999: ISO 9002 for semiconductor plants in Austin, Texas; and Suzhou, China 1999: QS9000 for System LSI plant in Korea 2001: TL9000 certification of all semiconductor plants in Korea 2002: QS9000 certification for memory business, assembly and test plants in Korea 2004: ISO/TS16949 certification for Memory System LSI division, assembly and test plants in Korea 2005: ISO/TS16949 certification for semiconductor plants in Suzhou, China 2008 ISO/TS16949 certification for semiconductor plants in Austin, Texas Samsung implements continuous improvement through a closed loop methodology consisting of a selection of critical parameters, evaluation of the measurement system, monitoring of critical parameters, process capability improvement, and reaction plan. The main objective of this is minimizing the variation around the target. Activities: At its facilities, Samsung uses the following techniques for Real Time Monitoring for Special Causes: Interlock System: Samsung continuously monitors products and processes and controls them by automatic interlock systems throughout the manufacturing process In the FAB, it has implemented a three stage protection system: Process Recipe Interlock (Incoming Materials and Recipe Check), Equipment Parameter Interlock and Process Output Interlock In the wafer sort process, wafers are statistically monitored based on various test results and yields before assembly Statistical Process Control (SPC) and Advanced Process Control (APC): Samsung has implemented an advanced SPC system suitable for semiconductor manufacturing processes. The control is used for random trend monitoring. It includes short run, small change detecting, particle, and multivariate SPC modules. The APC system includes real time control and run-to-run control, which is successfully used for controlling deterministic process behaviours For common cause activities which are implemented in company-wide Improvement Projects, Samsung uses the following techniques: FAB Equivalency Copy Intelligently: Implements Samsung Equivalence Test program, which checks the equivalency and non-equivalency of measurement data of output characteristics from Copy Intelligently activities The purpose of this activity is to lead it to standardize the output characteristics between lines or equipment Statistical Post Processing: implements statistical analysis on test results at wafer sort. This not only optimizes test effort but also gives useful information such as potential reliability and yield. With statistical approach, wafers or dies with latent risks are effectively screened and dies are binned according to potential risks Virtual Metrology and Modelling: Implements virtual metrology to construct predictive models that can forecast the electrical/physical parameters of wafers based on data collected from processing equipment. Using this process can eliminate actual measurements from wafers. This combined with the APC leads to a shift from Lot-to-Lot control to Wafer-to-Wafer control Samsung feels that employs are very important in quality management. In order to equip employees with the required skills for maintaining quality, Samsung organises Quality Education Training courses. These courses are targeted towards improvement of employees quality awareness and statistical skills. It offers employees multiple chances to apply for an examination of international Quality Reliability Engineer license. It also encourages its employees to apply for CRE(Certified Reliability Engineer) CQE(Certified Quality Engineer) and several other ASQ Certifications. In the year 2009, 47 engineers obtained CRE licenses and 55 obtained CQE licenses at Samsung. Quality Audit Quality audit is defined as a review in which a designated auditor analyzes and verifies various records and processes relating to a companys quality program. The objective of a quality audit is to determine whether the company under observation is complying with its quality program or whether it needs to make any amendments to its business practices. Sometimes companies also perform a quality audit in order to know whether it is complying with certain quality standards, like those set by the International Organization for Standardization (ISO) 9000. Usually, a quality audit is generally conducted by an independent auditor or internal team of auditors who have expertise in the area. Typically in a quality audit, involves the following steps. The designated auditor will first formulates a system audit plan, which usually details the timeline, scope, location of the audit, any written documentation that will need to be reviewed as well as any interviews that will need to be conducted. Then he meets with individuals at the company who are responsible for the companys quality program, examines any applicable records and checks if the companys businesses practices align with its written quality program. If the investigation suggests that the company is not following the written quality program, he would document the information accordingly. The report generally contains a summary of all of the evidence that was reviewed. Audits are of three types. Third Party Audits, which are done by an independent and recognised audit organisation, second party audit, which are conducted by those people who have a high interest in the final outcome of the audit and first party audits, which are done only internally. Quality Audit at Samsung (http://www.samsung.com/global/business/semiconductor/support/qualitymanagement/support_QualityDocumentSystem_Audit.html) (Not rephrased as this is actual policy) SBQA (SAMSUNG Semiconductor Business Quality Award): It is the system under which the audit is conducted for all business units and sites and for each unit of the team/division/line units. The audit is conducted once a year to ensure the provision of information at the quality management level and is mandated to improve all related areas based on the customer satisfaction index of each unit in each development and production area. Corporate Theme Audit: It is the system under which the audit is conducted at the corporate level to diagnose and improve weak areas at the corporate level and to prevent the occurrence of accidents. Supplier Audit: It is the system under which the audit is conducted to ensure improvement by providing new certification, the ratings, and the incentives for suppliers. Audit Information Control Infrastructure: The Company conducts an integrated control of all information generated from the establishment stage of the audit plan until it is closed upon its conclusion. Audit Implementation The following are the steps followed in conducting the audit. First task was to plan the audit. Then this followed by designing a questionnaire. The questionnaire used in my audit is as detailed in Appendix-1. The next step was to perform the audit. It involved taking permission from different people to help in taking part in the audit. This step also involves being familiar with the questions on the questionnaire so that one can be more efficient in collecting the evidence in this regard. I have audited the company by exchanging views some people who are involved in the Samsung quality monitoring process. Also I have used inputs from various employees and customers through a series of questions posed to them about their knowledge of quality at Samsung. The next part after conducting the audit, I summarised all the audit results, so that it gave me more information as to how things were working and also gave me an opportunity to see if I have completed gathering information on all th e questions on the checklist. The most important step was next-evaluating the audit which was conducted. This involved checking if the organization met all the categories which are mentioned in the checklist and how far the quality is maintained with regards to the standards. Then the final task was to make a report based on the quality audit. The report also involved making suggestion that it could be implemented by Somerfield in improving the services and quality of the products. Conclusion The audit conducted on Samsung revealed a lot of insights into the company. During the audit I found that Samsung has a wide variety of products which were sourced from many different countries. I have also found various details about the quality management systems at Samsung, the various quality certifications held by Samsung. I have audited the company by exchanging views some people who are involved in the Samsung quality monitoring process. Also I have used inputs from various employees and customers through a series of questions posed to them about their knowledge of quality at Samsung. Through my audit, I have realised that Samsung follows most of the quality management systems. The areas where i found that Samsung lacked was that the quality policies are not effectively communicated to employees and that the policy for quality is more centralized. I make the following recommendations based on the above interactions. Recommendations An open book policy, especially with its employees and small customers, is necessary to be maintained by Samsung if it has to keep its tag of quality to be upheld. The company needs to allow its consumers to access its quality records so that the consumers are assured of the goods that they are receiving. Policies towards the environment have to be reviewed regularly. This has to be done so that environmental standards are met. Environmental issues are becoming issues of high importance and Samsung needs to be a part of the policies that involve making the world a better place because of its policies. Although Samsung is a part of the environment group, it has to develop more policies towards setting up more stringent rules to be more environments friendly. Staff forums and groups should also concentrate on revealing the results of the audits. This transparency will help to create a better environment to help work well. The staff would be motivated if there are some positive points in the audit and they will be motivated to work better on the not so good points. Major operating groups do not have separate policies. This is disadvantageous as some operating groups need to have special policies that cover the whole range of work that needs to be checked upon. Some groups may not fit into a frame work that the policy of the Samsung has to offer and hence it is essential to make made to order policies. References

Summary of the Lesson

Toni Cade Bambara: Lesson for Change Toni Cade Bambara was a renowned author, educator and civil rights activist. She created short stories that drew attention and awareness to the social, political and economic issues of her time. â€Å"Bambara always insisted that social commitment is inseparable from the production of art. † (Andrews, Foster and Harris 22) â€Å"The Lesson†, published in 1972, is a short story from the collection, â€Å"Gorilla, My Love†. This story’s purpose was to bring the social inequalities that were prevalent within the urban community to the forefront of the minds of the readers.The intention was not only to bring the issues to light, but to empower people to make the necessary changes in their lives and to â€Å"wake up and demand their share of the pie† (542). â€Å"The Lesson† introduces us to an undereducated group of children from a poor urban community and the woman who takes them through this journey of disco very, Miss Moore. The story is told through a first-person narrative by a young African American girl named Sylvia. Sylvia is a tough, proud, stubborn child that keeps her true thoughts and emotions hidden away.She begins the story by introducing us to Miss Moore, with whom she is not particularly fond of. Her opinion of Miss Moore seems to be largely affected by the influences of the adults in her life. This begins to show us how a lack of parental responsibility can affect the minds and perceptions of our children. I agree with this because my children emulate everything I do. As a single mother, all of their attention is on me and for the first few crucial years of development, I am their only teacher. They will learn from these experiences and examples that we set .The parents in â€Å"The Lesson† do not seem to be very responsible; the children are often pawned off on their aunt and they speak negatively of Miss Moore when she is not around. Miss Moore is an educated bla ck woman who seeks to educate the children about the ways of the world. â€Å"She’d been to college and said it was only right that she should take responsibility for the young ones’ education† (537). She is the perfect example of a good role model. It is a summer day, Sylvia isn’t happy when Miss Moore gathers them up for yet another lesson.On this particular day Miss Moore is asking the children questions concerning money. She explains to them about expenses and â€Å"how the money ain’t divided up right in this country† (538). They take a trip to Fifth Avenue to visit a F. A. O. Schwartz, a high end toy store. When they arrive she has them look through the window to view the displays. One of the children, Ronald, shows interest in a microscope that costs $300. They discuss how long it would likely take to afford it and one of them suggests that he would outgrow it first.Miss Moore tells them â€Å"you never outgrow learning instrumentsâ €  (539). Education is her next valid point, to be successful and change your way of life you need to be educated. You are never too old to get an education and improve your chances in a better life, and I am living proof of this. I have been out of school for twelve years and I want a better life for my family. I am back in school being a better role model and getting the skills needed to improve our quality of life They continue looking through the window of the store. Then, they see a sailboat priced at $1195.They are all shocked, and now Miss Moore tells them it’s time to go inside. Miss Moore lets them take the lead. Sylvia is reluctant to go through the door, and she doesn’t understand it â€Å"I feel funny, shame. But what do I have to be shamed about? † (541). As they make their way to the sailboat, everyone tip toeing around, afraid to touch anything- Sylvia compares it to a Catholic church. When they get there, Sylvia just stares at the price tag. T hen, Sugar runs her fingers across the boat, making Sylvia jealous and angry. She hides the way she feels and lets Miss Moore know that she wants to leave.The experience has opened her eyes to this other end of the spectrum of society. I believe this is to show how the other side lives to drive the readers to pursue more for themselves. While I understand the need for Bambara to use the extreme examples in the story, at the same time the costs are too extreme even for now. It is unrealistic; the majority of Americans could never afford to throw away that much money on a toy. As a child I was not as unfortunate as the children in this story, we started out in a trailer park and built up a better life for ourselves.Even now, I never would have had a toy that costs as much as a car. On the way home Sylvia starts calculating and contemplating all the things that could be done with that amount of money- rent, bills, groceries, vacations. She wants to know who these people are and â€Å" what kind of work they do how they live and how come we ain’t in on it? † (542). She is angry with Miss Moore for making her aware of her quality of life. When Miss Moore asks them about the day, Sugar responds clearly in a way that shows she understood the lesson. â€Å"This is not much of a democracy if you ask me.Equal chance to pursue happiness means an equal crack at the dough, don’t it? † (543). Though Sylvia is stubborn and won’t reveal her thoughts you know she understands too. She knows that there is more out there for her and can strive to make her life better. She walks away thinking about the day and becomes empowered saying, â€Å"ain’t nobody gonna beat me at nuthin. † Though Toni Cade Bambara wrote this story about the African American communities in the 1960’s and the social inequalities that they faced- this story’s lessons are still extremely valid.I fell that though she used extreme circumstances, they were necessary to paint the picture. Without the imagry the point wouldn’t have had the same impact. It is up to you to make the necessary changes in your life to succeed. Lead by example and don’t settle for less because your future is in your hands. Works Cited Andrews, William L, Frances Smith Foster and Trudier Harris. Concise Oxford Companion to African American Literature. n. d. Bambara, Toni Cade. â€Å"The Lesson. † The Prentice Hall Guide for College Writers. Ed. Stephen Reid. 9th ed. Upper Saddle River, N. J. : Pearson, 2011. Print.

Managerial Questions On Managerial Economics - 1736 Words

MANAGERIAL ECONOMICS MANDIP SINGH SETHI K1300050 TABLE OF CONTENTS INTRODUCTION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3 TYPES OF DISECONOMIES†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.5 DECENTRALIZATION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦6 CONCLUSION†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..7 REFERENCE†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.8 What are managerial diseconomies of scale and what, if anything, can be done about this phenomenon? Decreasing returns to scale or diseconomies of scale implies rising average costs (AC) as the firm’s output and scale increase (Samuelson and Marks, 2006). Diseconomies take place when the Transaction cost (TC) of the company rises. â€Å"Transaction costs refer to the costs involved in market exchange. These include the costs of discovering market prices and the cost of writing and enforcing contracts† (Khemani R, 1993). Firms that have low TC have a better chance at preventing diseconomies of scale and increase the firm’s growth. Over the decade many opportunities have presented itself and helped drop the transaction cost drastically; firstly the development in technology has helped decrease the cost of communication over the years (Huang, Kinshuk and Chen, n.d.). With the introduction of the World Wide Web the method of communication, especially within the businesses was revolutionised with cost effective methods of communication such as email (Jenkins, Köhler and Shackleton, 2005).Show MoreRelatedManagerial Economics : Assignment Questions1409 Words   |  6 Pages Managerial Economics: Assignment 5 Andrew Amason BUS 640: Managerial Economics (NAI1629A) Dr. Neal Johnson August 15, 2016â€Æ' Problem 1: Jessica Alba, a famous actress, starts the baby and family products business, The Honest Company, with Christopher Gavigan. Alba and Gavigan set up their site so families can choose what kinds of non-toxic, all-natural products they d like to use and get them in a bundle. 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Define micro economics 4. Define macroeconomics 5. Differentiate micro and macroeconomics 6. Draw economic circle. 7. State the subject matter of economics. 8. What is scarcity? 9. What is firm? 10. What are the objectives of firm? 11. What areRead MoreEcons1089 Words   |  5 PagesINTRODUCTION TO MANAGERIAL ECONOMICS Dr. Gong Jie National University of Singapore Why Do We Study Economics ï  ¶ People have to â€Å"Choose† â™ ¦ Resources are scarce. â™ ¦ There is No Such Thing as Free Lunch! ï  ¶ Economics: the science of Rational Choice â™ ¦ Rationality: the basic assumption â™ ¦ Rational Choice: Economic agents use all the information available to make decisions that most efficiently satisfy their needs and achieve stated objectives. â™ ¦ How do people make rational choice? This is the subject ofRead MoreBenefits Of A Happy Workforce1575 Words   |  7 Pages by examining the case study the following questions were answered and recommendations were made. 1. Define and describe the managerial strategy (classical, human relations or high involvement) which would be the most effective for this company. The Managerial style assumes employees dislike their work and the work is being done to fulfill individual immediate and basic needs related to the Maslow’s Hierarchy of Needs. With reference to the managerial strategy Long, (Long, chp.2, p26), it is knownRead MoreEssay about Compensation Strategy1090 Words   |  5 Pagesfirst understand what a managerial strategy means and how we can apply the appropriately. And according to a lay man understanding it simply means how you designs you organization in order to meet your targeted goals and how the managerial strategy links to rewards and compensation. To choose the appropriate managerial strategy for the multi-products corporation, we must firstly have to understand the five key Contextual variables, which will help identify the best managerial strategy to use. These

Feminization of Poverty - Free Essay Example

Sample details Pages: 3 Words: 1025 Downloads: 10 Date added: 2019/04/16 Category Society Essay Level High school Tags: Poverty Essay Did you like this example? In the past decade, the percentage of women who have joined the workforce in the United States has greatly increased, almost doubling from the 1960s to the 2010s (Shin: Oct 9, 2018). Even though there is a spike in women working, why is it that women represent the highest proportion of the population in poverty? This phenomenon is referred to as the feminization of poverty. Feminization of poverty is the reality that of all people who are below the poverty line, almost 60 percent are women, and of all families, 50 percent consist of single mothers with no husbands (Shin Oct 11, 2018). Don’t waste time! Our writers will create an original "Feminization of Poverty" essay for you Create order A combination of the available jobs to women, gender discrimination, lack of childcare and lack of government support all contribute to the cycle that continues to keep women in poverty. Since women began entering the workforce, they were confined to jobs that are commonly known as pink collar jobs (Shin Oct 9, 2018). These jobs are mainly administrative and service-oriented work, such as secretaries, preschool teachers, nurses or child care providers. Women are not entering these types of jobs due to lack of education- women today are entering and graduating college at a higher rate than men- but due to a systemic and societal push towards positions that have classically been occupied by women. These positions often make women seem below, or inferior to men, and offer little opportunity to move up or be promoted even if the woman were to ask. Commonly, service oriented and administrative work pays a significant amount less, which shows in the difference in median income for men and women. In 2011, the median income for women was 77 percent less than the median income for men (Shin Oct 9, 2018). In the workforce, women experience a great deal of gender discrimination that keeps them from obtaining a higher-level position with a higher pay grade. Forms of workplace discrimination such as aggression from male coworkers and being ignored during decision-making cause women to avoid entering higher paying, typically male dominated professions, as they feel less valued by those they work with (Williams 1992:344). Not only do women experience discrimination in fields that are classically male, but in those that are typically female as well. As men began entering professions that had been dominated by women, they experienced a glass escalator, being shot upward rapidly to upper level management positions even if they had less experience than their female coworkers (Williams 1992: 342). Many men even reported that when being hired, the thing that gave them a leg up was being a man in a female dominated domain. This creates a cycle of women being confined by the glass ceiling, a barri er between women being promoted to higher level positions created by the sexist discriminatory attitudes of men who were fast tracked into high level, high paying positions (Williams 1992: 342). Women have been ridiculed throughout history for the choice to not have children, as men have solely seen women as home-makers and child-care providers. Women are often not considered when hiring into upper level positions with high workloads, due to the fact that men believe they will not be able to handle their responsibilities at work and their responsibilities as mothers. Most of these women are highly educated with a large enough income and support system to land on their feet if their family dynamics changed, possibly due to divorce or death, but many women of lower socioeconomic status do not have these luxuries. In the 1950s, one in twenty children were born to single mother households, and now that statistic has gone up to one in three (Edin, Kefalas 2005:8). Single mothers now face what is called a triple whammy (Albelda, Tilly 1996:605). They are working low paying jobs that barely earn enough to keep food on the table, taking on other under the table work while attempting to take care of their children without the assistance of a co-parent or another adult. Even under such difficult circumstances, the workforce is very unforgiving to this kind of situation and women find it hard to maintain jobs, seeking out welfare to make ends meet instead. With the current welfare system, even if a woman is extremely conscientious and limits her spending to make ends meet for her family, in a study by Edin and Lein, cash welfare, food stamps, and SSI only cover three-fifths of welfare-reliant mothers expenses (Edin, Lein 1997:324). If a woman receives child support, her food stamps from welfare could be cut significantly. If she begins a part time, low paying job that doesnt pay nearly enough to support her family, her welfare can be reduced to the point where she is just as poor as before receiving welfare. With how the welfare system is set up, the cycle of poverty is able to thrive. Women become trapped in a cycle where they do not have enough support, or money, to provide adequate childcare to be able to search for and maintain a decent paying job that allows them to provide what is necessary for their families. In order to improve the feminization of poverty within this country, many measures need to be instituted to ensure that women get a fair chance. Laws that prohibit the current wage gap and force employers to pay men and women the same wages for the same work need to be put in place. Further programming and tax dollars need to be put towards supporting single, low income mothers by creating free or extremely low-priced childcare facilities where mothers can feel safe leaving their children while they get a degree or find a job that will allow them to support their families in the long run. Educational programs beginning in primary education that teach young boys and girls about changing stereotypical gender roles, encouraging young girls that they can do and be what they want, while breaking down the cycle of sexism created by men by teaching young boys that girls are their equals. Rather than ridiculing and kicking down women trying to get back up on their feet, programs need to be s et in place that help them to regain their strength so they can continue to provide for their families and contribute to the national economy.

The Impact Of Globalization On Developing Countries

Globalization is a difficult word to define, simply because it means many different things to many different people. In general, however, globalization refers to the fact that world economies and cultures have become increasingly integrated over the past two or three decades. More specifically, the world has seen a significant increase in the flow of goods through international trade, access to foreign financial capital, movement of human capital across borders, and the transfer of technology, information, and cultural symbols. Developing countries, ones in which the majority of people lives on far less money and with far fewer basic public services than the population in highly industrialized ones, have become much more integrated in to the world economy as a result of this complex process. In what follows, this paper will first provide a brief overview of globalization. Subsequently, it will examine both the theoretical and actual effects of globalization on developing countries. T he primary areas of focus will be financial integration and access to global capital, trade openness and GDP, the effects of foreign direct investment and government ideologies on income inequality, and emigration. I argue that although economic theory and research suggest that increased access to foreign capital and trade openness may be beneficial to the overall economic growth of developing countries, the effects of globalization at the level of human capital and well-being, such as onShow MoreRelatedGlobalization And Its Impact On Developing Countries872 Words   |  4 PagesGlobalization can be defined as an intensive form of worldwide interconnectedness that facilitates the flow of capital, humans, commodities, technology, information, symbols and values due to the advancement worldwide systems of transport and communication. Globalization has created new opportunities for developing countries such as, technology, greater opportunities to access markets, increase in growth an d improved living standards. Despite the fact that it has been beneficial for the world economyRead MoreImpact Of Globalization On Developing Countries2029 Words   |  9 PagesGlobalization has played a key role in our world and continues to be an integral and inescapable part of the lives of every single individual today. In this paper, I argue that globalization has had a negative impact on developing countries, specifically increasing poverty as well as negatively affecting employment, safety of women, gender inequality and wage-gaps. First we must define important terms such as globalization and developing countries. Globalization refers to the interaction among internationalRead MoreImpact Of Globalization On Developing Countries1752 Words   |  8 PagesWhat are the strengths, weaknesses, opportunities and threats presented to a developing country by globalisation? Over the past two decades people all over the world have become closer than before. Goods and services that appear in a country will be immediately promoted in the others. This phenomenon is called globalisation. Globalisation at its simplest can be seen as the increase of international trade and services, the greater movement of labour and capital flows, the improvement in communicationRead MoreThe Impacts of Globalization on Developing Countries Essays1365 Words   |  6 PagesGlobalization, love it or hate it, but you can’t escape it. Globalization may be regarded as beneficial from an economic and business point of view, but however cannot be perceived the ditto when examined from the social sciences and humanities side of it. Globalization can be argued as a tool for economic growth, advancement and prosperity through co-operation between the developed and developing countries. The pro-globalization critics argue that the benefits that globalization brings to developingRead MoreGlobalization And Its Impact On Country1578 Words   |  7 PagesGlobalization is the process in which people, companies and governments from different nations gl obalize their trade or business at international level. Globalization is not a new process, In past years people used to imports and exports of things at a long distance from their hometown to another place but nowadays globalization is very powerful and have a new face and it has been spread all over the world. Globalization is a good way to connect countries, people and do trade on a large scale andRead MoreImpact Of Globalization On Politics And Public Policy810 Words   |  4 PagesGlobalization greatly expands in 1990s when it is the period of business establishments nationwide (Naime, 2009). This phenomenon allows economic and politics of one country penetrate others (Mittelman, 1997). In addition, the factors of globalization includes the spatial reorganization of production, the industrialization across borders, the expansion of financial markets, the diffusion of identical consumer goods to distant countries, massive transfers of population and emerging worldwide preferen ceRead MoreAnalysis Of The Article Spiritual Perspectives On Globalization 906 Words   |  4 Pagesâ€Å"Spiritual Perspectives on Globalization† written by Ira Rifkin and published by Skylight Paths Publishers in 2003, Rifkin defines globalization as a fusion of economic level, which encircles all the multinational companies that made possible the capital flows, cultural level, which encompass the homogenization of culture by the countries that undermine others and individual level, which features the consumerism and boost of consumer values (Rifkin). Still, globalization may reduce or increase inequalityRead MoreGlobalization And Its Effect On Society1240 Words   |  5 PagesGlobalization and the use of new technologies and how it strengthens or weakens global inequalities Globalization is a very important force in the new world and it continues to impact the lives of individuals as well as groups world over. The role and affect of globalization has broadened over time. It has resulted in the lessening of trade barriers, integration of the economy of the world, increase in opportunities for groups and individuals alike and an increase in the economic well being andRead MoreHow Globalisation has affected developing countries in the Asia - pacific region1609 Words   |  7 Pagesthe process of globalization. Globalization is the progressive integration between national economies and the breaking down of barriers between trade and financial flows around the world, which will eventually lead to the emergence of a single world market. Globalization has affected many different nations in different ways, depending on their degree of development and extent to which they are open to the flows of the world economy. China, which is one of the developing countrie s, is said to be theRead MoreGlobalization : The World And Created Unity Out Of Great Diversity Essay1542 Words   |  7 PagesFor centuries, globalization has increasingly knitted 　　together the world and created unity out of great diversity. Coca Cola, Disney and McDonald’s symbolize the process, along with Sony, Shell Oil and IBM. They are products known and consumed from Ulan Bator to Little Rock - and also powerful companies that drive globalization forward, creating new laws, new business practices, new ways to eat and drink, new hopes and dreams. Optimists look forward to a global village, linked together by the Internet

Michael Vick Free Essays

Psychological references of a personality can be correlated to each individual that resides on this earth.   Although some can be compared to others in terms of habitual actions through classifications, each personality interpretation is unique.   Personality classifications can be deemed as a selective grouping of traits that each individual acquires as a result of personal experiences, environmental influences, and category habitual traits. We will write a custom essay sample on Michael Vick or any similar topic only for you Order Now    These groups or categories each align one’s characteristics, thus organizing each person into a class or rank based upon traits identified by each grouping or classification. Thus far, 6 theories have been formulated to specify each personality trait including, humanistic, behavioral and social learning, cognitive, humanistic, psychoanalytical, and biological.   Each of these theoretical sects preserves the understanding of an individual’s actions as well as the identification of behavioral factors and qualities.   Many everyday people have undergone such evaluations in order to indentify, sort, and interpret personal behavior, however such theories are being examined in the lives of many high profile celebrities. For example, the latest bouts of strange behavior of Brittney Spears have also undergone these theories during the present custody battle with her former husband, Kevin Fedderline. Shaving her head along with her peculiar performance at the MTV movie awards have additionally undergone scrutiny.   Although Britney’s behavior has been rumored the result of substance abuse instead of personality flaws, many physiological theories has thus been applied in an attempt to explain the reasoning behind her actions. Moreover, football star Michael Vick has undergone a serious career adjustment only months ago after he was convicted of dog fighting charges.   Psychological personality theories can also be applied in order to understand the logic behind his recent actions. Although his career seemingly ended earlier than expected, Michael Vick was not always in the bright spotlight that shined upon his career for so many years. Born in Newport News, Virginia, 1960, to then 16 year-old Brenda Vick and 17 year-old Michael Boddie, Michael Dwayne Vick was always responsible for his siblings while his father attempted to maintain a steady job.   Michael Boddie only served 2 years in the military before finally finding a steady job at the local ship yards as a painter. However, in Mr. Boddie’s spare time, he always reintegrated the discipline of football into his son, thus attaining Michael Vicks’ deep passion for the sport. After a rash of disciplinary issues as school, Michael â€Å"Ookie† Vick was forced to incorporate an extra-curricular activity into his schedule, thus he chose football. During his constructive varsity career at Warwick High School, Vick earned a scholarship to Virginia Tech.   Soon after a successful career at Virginia Tech, Vick was deemed one of the most sought after college quarterbacks in the entire United States, thus earning him a spot in the Atlanta Falcons lineup. During this time, The Atlanta Falcons had only advanced to the playoffs a total of 6 times; therefore they were attempting to acquire a team player whom could aid the team in accomplishing their feat in the Super Bowl.  Ã‚   Vick signed on for a six year contract totaling $62 million along with a $15 million sign on bonus.   Although then coach, Dan Reeves, only had intentions of orchestrating Vick from the sidelines of his rookie year, his impressive performance during training camp earned an early route to the field.   During his career since the start of 2001, Vick has proved to be an essential sect of the Falcons team (Black Book Partners, 2007). However, since his formal guilty plea in illegal dog fights, Vick has proved to be a tremendous loss to the Falcons dream team. â€Å"One of the most spectacular falls from grace in the history of American sport was sealed yesterday as star quarterback Michael Vick formally pleaded guilty to charges of conspiracy and involvement in dog-fighting, that could see him jailed for a year or more†¦ Vick had been one of the biggest stars of the National Football League, a quarterback of explosive speed and phenomenal throwing power. He was in the middle of a record-breaking $137m (68.5m), 10- year contract with the Falcons, not to mention a host of lucrative endorsement deals† (Cornwell,   August 2007).   Since his recent indefinite expulsion from the NFL in the later portion of 2007, the Atlanta Falcons have only attained 3 wins, and have consequentially ended their once always sold out games.   In early December, Vick was sentenced to 23 months in prison with a projected release date of summer 2009. Although there are 6 sects of trait theory, Vick’s actions can only be interpreted under the Social-Cognitive Theory.   Under this theory, internal and external factors influence an individual, not either or.   This theory is also called the reciprocal theory because each factor, internal and external, corresponds with each other, not separately.   All Psych noted that  in his classic experiment, Bandura (1965) looked at the behavior of children after watching a model on TV perform aggressive acts.   The children were divided into three groups; model rewarded, model punished, and no consequence, referring to the outcome of these aggressive acts. As he expected, all of the children were able to perform the aggressive acts even though they had never performed them or been rewarded for them in the past.   However, those who witnessed the aggressive model being punished exhibited less aggressive acts themselves in the play time that followed. (AllPsych, 2004). Bandura reintegrated the thought that people not only react to personal feelings or inhibitions, but that they also act upon outside influences.   These influences could range from television, friends, family or even things witnessed in the workplace. Realistically, in correlation to Michael Vick’s dog fighting offences, others were involved in the case, including friends and family.   Vick admitted to brutally killing at least 8 dogs either during or after the fights, however, others that were involved in the gambling and actual dog fights themselves did not take responsibility for their actions during the ordeal.   This leaves on to suspect if Vick himself was solely responsible for the fights or if others influenced him to do so because of his celebrity stature and ability to gain discretion for the events. During his childhood, any actions of violence or extreme cases of anger can not be pinpointed, therefore, psychologically, the visibility of these bouts of aggression that were taken out in the form of dog fighting is not rational.   In addition, Cornwell also suggests that â€Å"Like cock-fighting (which Louisiana, incidentally, became the last state to ban a few weeks ago), dog-fighting has been around here for generations, at least since the early 19th century and probably before that. Blame those early British colonists and the popularity of the pastime back home in the old country. For a long time, it was above all a rural pursuit, entrenched in the South and in the Mid-Atlantic States, where the Vick case occurred† (July 2007). This also correlates with the Social-Cognitive Theory hence its environmental influence on the act.   Although most individuals perceive the violence of the fights as cruel, this type of behavior is a cultural issue which customarily prevails in the south.   In American culture, dog fights just as cock fights have dated back to the early colonization of the United States, therefore preserving the earliest forms of sportsmanship.   Other issues lie behind the dog fighting that Vick pled guilty to such as the gambling ring, which suggests that Vick orchestrated the financial bets and racketeering that also prevailed; moreover, it appears that outside influences instead of sole internal desires influenced Vicks decisions. In conclusion, many high-profile celebrities have risen to the charts not because of their efforts towards charity, but for their outrageous behavior.   One of these authoritative figures is Michael Vick.   Although he was raised with small town values which ultimately earned him the spot as the most invasive quarterbacks of his time, he consequentially succumbed to internal and external pressures that have now landed him 23 months in prison.   The type of theory that can be applied to his behavior, Social-Cognitive, explains the nature behind his ludicrous conduct. Social-Cognitive behavior can be classified as the integration of both internal and external factors such as environment and self-indulgence that causes one to act in a certain manner.   Many studies have been conducted such as that of Bandura, which consequentially supports the theory.   The theory behind behaviors such as that depicted by Michael Vick should be further analyzed in order to broaden the spectrum of understanding.   Affirmative and destructive aspects of the Social-Cognitive theory apply. For instance, theoretically, the Social-Cognitive trait theory can supplement one’s actions for external factors.   This can be affirmative or negative in the sense that this allows an individual to focus on the outside influences instead of logical thinking and reason.   Additionally, this theory allows psychologist to properly analyze and represent individuals when facing legal actions against them.   In demonstrating the analytical properties of an individual’s mind set, fair sentencing can be given in correlation to psychological facets of the law and societal influence. WORKS CITED All Psych. (2004). Personality Synopsis Chapter 8: Learning Theory Section 5: Social Cognitive Theory.   Retrieved December 13, 2007, from http://allpsych.com/personalitysynopsis/social_cognitive.html Black Book Partners. (2007). Michael Vick. Retrieved December 13, 2007, from http://www.jockbio.com/Bios/Vick/Vick_bio.html Cornwell, R. (2007, July 22). The football superstar and the dog-fighting ring. The London Independent. Retrieved December 13, 2007, from http://findarticles.com/p/articles/mi_qn4159/is_200705/ai_n19388909 Cornwell, R. (2007, August 28).   Vick faces jail after admitting dog fights.   The London Independent. Retrieved December 13, 2007, from http://findarticles.com/p/articles/mi_qn4158/is_20070828/ai_n20523470 How to cite Michael Vick, Essay examples

Cultural Difference and Cultural Awareness Essay Sample free essay sample

Following decennaries of globalisation and transnational enlargement. the big corporations and organisations of today have work force that is ethnically. linguistically and culturally every bit varied as the universe itself. Peoples from across the Earth work. interact and collaborate together within the same roof and working environment. Under such fortunes of close coaction and interaction. it is inevitable that at some point or other. the common cultural difference comes into drama as a barrier as people gets guided by their cultural exposure and upbringing. Employees by and large carry their ain values and moralss. embedded in their personality through old ages. and are frequently loath or unable to wholly acquire past the strong cultural imprint received in their formative periods ( Rahim. 2001. 1 ) . While presence of cultural difference in itself is really of import for any organisation as it helps in its multidimensional growing and enlargement of its universe position. there is ever a opportunity that crisp differences in civilization besides lead to state of affairs of struggle and emphasis within the organisation. We will write a custom essay sample on Cultural Difference and Cultural Awareness Essay Sample or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Culture plays a cardinal function in most of the instances of organisational struggle. The function of civilization can be direct or elusive. but it about ever decides the range of struggle. its way or its result and determines whether struggle really exists or non ( Rahim. 2001. 1 ) . For many people brought up in a peaceable and non-confrontational civilization. universe may be seen as a uniformly harmonious entity. and they may non be cognizant of any struggle through their life. while those who have learned to vie at every phase of their life. may see struggle and emphasis all around them ( Burrel. 1990. 54 ) . . Therefore it is of critical importance that modern directors are good cognizant of cultural component. the embedded differences and their range and possible effects to make a theoretical account and successful organisation ( Killian and Pammer Jr. 2003. 3 ) . Cases of inter-cultural differences must be handled in the most democratic manner. in order to develop a healthy organisational construction. In this regard. germinating cultural apprehension is the first measure during this class of which. directors besides need to germinate systematic consciousness of inter-cultural organisational model ( Killian and Pammer Jr. 2003. 3 ) . Directors must engender acquaintance with different civilizations existent in their organisation and modulate their response consequently when they interact with each of them. The five indispensable factors that greatly help in the procedure of making cultural consciousness and acquaintance are one. Cultural apprehension ; two. grasp for all the civilizations ; three. developing an ability communicating manner that cuts through state of affairss of inter-cultural struggle ; four. germinating an indifferent cultural mentality and v. acknowledging the function of civilization in life and individualities of employees. An affinity for cultural consciousness has become the key for modern successful professional life as corporations have started to often revolve their directors through their multiple planetary installations. where directors are faced with challenges of make overing their full cultural apprehension from the abrasion ( ( Rahim. 2001 ) . People. and accordingly organisations can be productive merely when they work in the ambiance of entire apprehension. familiarly and grasp. Mentions Burrel. N. A. 1990. Theory and Research in Conflict Management. edit M. Afzalur Rahim – editor. Praeger Publishers. : New York Handbook of Conflict Management. ( 2003 ) . Jerri Killian. William J. Pammer Jr. ( edits ) : Marcel Dekker. New York. Rahim. M. A ( 2001 ) . Pull offing Conflict in Organizations. Subscribers: M. Afzalur: Quorum Books. Westport. CT